PRIVACY POLICY

PRIVACY POLICY

Our policy includes transparency, accountability and choice regarding the collection and use of your personal information. If you have questions or complaints regarding our privacy policy or practices, please feel free to contact us. If you are not satisfied with our response you can contact.

If you do not receive acknowledgement of your inquiry or your inquiry has not been satisfactorily addressed, you should contact us and we will then serve you to resolve your concerns.

This page is to help you understand how we collect and use the personal information you provide us and to help you make the appropriate decisions when using our services.

WHAT INFORMATION WE GATHER AND TRACK

1) personal (name, email address and telephone number), financial (credit card details) or company information that you knowingly disclose when signing up to trial or purchase our service.
2) technologically attained information which is collected using "cookies" or web logs to collect information about how our service is being used by you. Information gather in this way may include date and time of visits, the pages viewed and the time spent on website;
3) account usage information such as the number of ../Site/Images/, lists and templates stored on your account and the frequency and size of your mailings.
4) third party personally identifiable information such as email addresses, names, telephone numbers and other personally identifiable information (PII)provided by our client's. our clients have control over this third party PII which they may use to send their marketing materials.

WHAT DOES WITH THE INFORMATION IT GATHERS/TRACKS

We may use your personal information such as your email address for sending updates or promotions about our company or to contact you if requested or necessary in regards to your account. You may at any time opt out of receiving future mailings by using the unsubscribe link provided on those mailings.

We may use your IP address to help diagnose problems with our server and to administer our website. Tracking your browser and screen resolution type help us understand your needs related to our website presentation.

Monitoring the data stored in your account and volume of emails you send allows us to anticipate product usage and ensure we have sufficient infrastructure in place to provide the expected service for our users.

WITH WHOM THIS SITE SHARES INFORMATION IT GATHERS/TRACKS

We will not share or sell your personal information or any of the information stored within your account (such as ../Site/Images/, templates and email addresses) with any third parties for their Promotional purposes. We may only disclose such information if that disclosure is required by law to comply with a judicial proceeding or court order.

We may share aggregate statistics about our customer's traffic patterns and reservations with our suppliers and partners, but these statistics do not include any personally identifying information.

SECURITY

We cannot however, guarantee total or absolute security, as no method of transmission over the Internet, or method of electronic storage, is 100% secure. As part of our commitment to you the customer, we will strive to implement and use any commercially acceptable means available to protect your personal information. We use the latest product releases from Microsoft and other companies to ensure our systems always rate well against industry standards. Our operating systems and software are always up to date with the latest security patches and updates.

Firewalls are used extensively to protect data by opening only the necessary channels to the necessary entities on our servers. This means that if a PC or location does not need to have access to our servers for our system to work properly, they will not be able to contact that server. This greatly reduces the chances of hackers being able to penetrate our system. We use the latest anti-virus software to scan our servers in real time against any suspicious files and traffic. Virus definitions are updated multiple times per day.

All our software runs on RAID hard drives to prevent downtime in the event of hardware failure. We also protect our data from hardware failure or disaster events by running daily backups.

If you have any questions about security on our Web site, you can send us email.

PERSONAL IDENTIFIABLE INFORMATION (PII)

Personally Identifiable Information or Personally Identifying Information (PII) is any piece of information which can potentially be used to uniquely identify, contact, or locate a single person.

We will not share or sell your personal information or any of the information stored within your account (such as ../Site/Images/, templates and email addresses) with any third parties for their promotional use. We may only disclose such information if that disclosure is required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site.

We may share aggregate statistics about our customer's traffic patterns and reservations with our suppliers and partners, but these statistics do not include any personally identifying information.

To update your PII all you need to do is login to your account, select the Setup and Options tab on the left hand navigation bar and make the necessary changes.

PII Information collected is purely for the purposes of identifying users and account purposes. No PII is collected through any tracking technologies. But website user data generated from tracking technologies are tied into PII for the sole purpose of better understanding the effectiveness of marketing campaigns. This data is in turn used to identify potential target markets, to streamline communications to clients and prospective clients and to aid in the development of a better product. The information collected through tracking technologies include: search behaviour, site traffic, time on site, referring ad campaigns and information on drop off points of traffic.

SERVICE PROVIDERS

CUSTOMER SUPPORT ONLINE CHAT MESSENGER

Our online chat service uses is provided by: "Provide Support", this allows our clients to contact us directly should they have queries of any sort. The chat button is currently in our website.

Our departments are setup so as the following Accounts/Billing/Invoicing, Technical and Sales and is operators are assigned to each of these departments, therefore when existing or potential clients wish to chat with someone they can select what type of query it is by selecting the individual departments. The chat allows us to view various information from the client, such as geographic location, which browser they are using , the current web page they are viewing, IP address, country etc.

The tool also allows us to build up a knowledgebase and an FAQ section where we receive all correspondence via email and can use to build up the content. The service is available provided that there is someone signed in and online. None of this information collected is used by the service provider for their promotional purposes.

TESTIMONIALS

Our posts customer testimonials on the site which may contain personally identifiable information. All personal identifiable information, such as name, email address and telephone number and testimonials placed and displayed on website are done so with prior consent from the company or individual.

CHANGES IN THIS PRIVACY STATEMENT

We reserve the right to change our privacy policy statement at anytime. If and when we do make changes we will notify you of these changes. We will use any or a combination of the following means to notify you of these changes: email notices, notices will be made available on your account news page, the login page and any other area of the site deems necessary to make you aware of these changes. This will be done with the express purpose to make you aware of the type of information we collect, how we intend using it, and under what circumstances if any we intend disclosing this information. All notices will be made available 30 days prior to being implemented. Should we make any material changes to this statement, we will notify you by email.

We reserve the right to modify our privacy statement at anytime, so please review this statement on a regular basis.